SHIPPING & HANDLING
We work to process and ship orders as quickly as possible*, pending availability and credit card authorization. All orders placed Friday, Saturday or Sunday will begin processing, but not ship until the following Monday.
*Holidays excluded. Shipping is dependent on availability.
Davesnewyork.com will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.
Davesnewyork.com can only ship to a P.O. box when Flat Rate Shipping is selected.
During checkout, you will have the option of choosing an expedited form of shipping quoted from original UPS shipping rates. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS
Once your order has shipped, you will receive an email confirmation that will include the tracking number for your package.
If you decide to refuse any shipments from Davesnewyork.com, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
RETURNS & EXCHANGES
Davesnewyork.com accepts returns and exchanges on merchandise that is in Original Condition and HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags and labels attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Packaged Underwear items (including Socks and Thermal Underwear) cannot be returned or exchanged once the package is opened. Any item that is returned to us but not in Original Condition and do not meet the requirements of our Return Policy will be held without credit or refused altogether. The cost of return shipping is the responsibility of the customer. For purchases made online we must receive the return within thirty (30) days of receipt (in-store purchases are subject to the same terms & conditions but must be returned within 14 days).
Exchanges of merchandise are subject to the terms of our Return Policy. Please note that exchanges will be processed based on availability and we will contact the customer if we have any questions regarding the exchange. The customer may be subject to a standard Flat Rate shipping fee ($5.00) to cover part of the cost of the shipping of the exchanged merchandise back to the consumer.
- All shipping charges are non-refundable
- Davesnewyork.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the thirty (30) day return period
- Contact Customer Service for availability of desired exchange item(s)
- Ship your return or exchange through an insured trackable carrier, as Davesnewyork.com cannot be responsible for lost or damaged packages
- An email notification will be sent to you once your package has been received by Davesnewyork.com
- Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Davesnewyork.com)
- There is a 10% restocking fee on all orders that are placed for corporate use (costumers, photographers, outfitters, etc.) and the restocking fee is charged based on the sole discretion of the manager. This restocking fee does not apply to purchases made for personal use.
Please send your return or exchange to:
Dave's New York
Attn: Returned Goods Department
581 Avenue of the Americas
New York, NY 10011
Items shipped within New York are subject to New York State Sales Tax.
Certain pricing of our products is different online than it is in our store. This is due to manufacturer's rules governing advertised pricing. Unfortunately we cannot honor other people's pricing in our store or online. We continue to try to make sure that our pricing is as consistent as possible.
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to ensure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
To add an item to your bag, simply click the Add to Bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click REMOVE next to the item you wish to discard.
To view what is in your bag at any time, click the Shopping Bag link in the page header.
To purchase what you’ve selected, click on your shopping bag and click Checkout. Follow the simple steps to purchase your items.
To access your account in the future, click the My Account button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on My Account and follow the steps to create a new account.)